- Industries
- Solution
Sales and self-service solution for telecommunication
Telecommunication companies are facing substantial changes from the Customer’s perspective
All clients expect consistent omnichannel experience which is mobile first, personalized and relevant.
Much greater use of streaming and data in homes. Where the work of many people has been carried out for some time.
Expecting much higher quality internet connections. Not just on the home network, but also within our smartphone connections.
The expectation of increased customer experience within Telco services. This happens both on the basis ofapplications, but also on the basis of better actions by call centre or POS consultants. The customer today expects a customer experience similar to the one they have when contacting FAANG companies.
Future-oriented technologies to meet the business goals
Hycom helps companies to build their solutions in an agile way providing teams with a complete set of capabilities to hit the ground running in the most complex initiatives.
Agile teams with methods and experience in working together are much more productive.
Selected professionals from over 200 IT specialists (Developers, QA, IT Consultants / Analysts, Engineers) can join and strengthen the product or project team, help solve specific problems or advise at different stages of the project.
Our works for Telecommunication industry
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Deutsche Telekom
Long-term partnership with Deutsche Telekom
Several years of partnership with one of the leaders in the telecommunications industry have brought us remarkable experiences, trust and lots of great projects.
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UPC
Improving UPC customer experience with the Total Experience approach
How Hycom helped UPC reduce number bill-related calls by half using Total Experience design approach
Our Clients from Telecommunication industry
Our Clients from Telecommunication industry
