Customer Service portal and mobile app for the Energy and Utilities

Digitalize top customer requests as they expect it

Payment, invoices, financial settlements and customer data management still are on the top of customer service department tasks. Customers can manage all these things on their own online and your Customer Service team can focus on the most demanding customer cases.

Optimize both customer service level and related costs

The more customers switch to self-service the higher benefits you get in customer service operations, like lower cost-to-serve, better customer satisfaction and faster handling time. The quality of self-service matters.

Engage your customers and help them in demanding energy situations

Let your customers take control over the energy consumption. Individual consumption goals help to improve energy efficiency by customers themselves. Advise, recommend, educate and notify them in the right context and need.

Provide the best customer experience in a unified way

Both private and business customers appreciate self-service, regardless of the products and services they use. Each Energy & Utility product line would be available in a single place for a better customer experience.

Get rapid results and stay flexible both from business and IT perspectives

Ready components and extensive ready integration with SAP flagship solutions make implementation process smooth and fast. At the same time the platform is composable, can be adopted and customized in each element and every layer to meet new requirements and new business challenges related to the ongoing energy transformation.